Terms and Conditions

Terms & Conditions

Effective Date: April 10, 2025

By accessing or using the website and services provided by Sarah Maddox LLC ("we," "our," "us"), you ("you" or "Customer") agree to comply with and be bound by the following Terms & Conditions ("Terms"). If you do not agree to these Terms, you should not use our website or services.

1. Product Information and Availability
We strive to provide accurate descriptions of products listed on our website. However, due to the custom nature of our products, colors, textures, and finishes may vary slightly based on your monitor settings or material availability. All products are subject to availability, and we reserve the right to refuse or cancel any order at our discretion.

2. Custom Orders and Order Acceptance
All items are made to order and are customized to meet the needs of the customer. By placing an order, you agree to provide accurate and complete information. Once your order is placed, it cannot be changed, canceled, or refunded, except in the case of damage or defect (see "Returns and Refunds"). If there are issues with your order, we will contact you promptly to resolve them.

3. Payment
We accept payments via major credit cards, debit cards, and other methods through secure third-party payment processors. You agree to provide accurate and complete payment information when placing an order. All payments are processed securely, and by submitting your order, you authorize the payment processor to charge the amount due, including any applicable taxes and shipping fees.

4. Shipping and Delivery

  • Processing Time: Orders are processed within 1 business week. Custom-made items require time for production, and this processing period is necessary to ensure the quality and care we put into each product and is subject to change any any time.

  • Shipping: Once processed, orders are shipped via standard domestic shipping methods, and tracking information will be provided once shipped. Shipping timeframes are estimates and may vary due to carrier delays.

  • Local Pickup: If you are located in the Tampa, FL area, you may select the free local pickup option at checkout. You will receive an email when your order is ready for pickup, with further instructions on location and timing.

5. Returns and Refunds
Because all products are custom-made, all sales are final. We do not accept returns, exchanges, or cancellations once the order is confirmed. However, if your order is received damaged or defective, please contact us within 7 days of deliverywith photographic evidence of the damage, and we will work with you to resolve the issue. We reserve the right to determine the best course of action, which may include sending a replacement item or issuing a partial refund.

6. Intellectual Property
All designs, artwork, graphics, logos, and content displayed on our website and products are the intellectual property of Sarah Maddox LLC and are protected by copyright, trademark, and other intellectual property laws.
By placing an order, you agree to:

  • Not reproduce, copy, or otherwise use any of our designs or content without express written permission.

  • Not use our intellectual property for any commercial or non-personal purposes without prior authorization.

  • Not claim ownership of any designs or content that belong to Sarah Maddox LLC.

7. Limitation of Liability
To the maximum extent permitted by law, Sarah Maddox LLC will not be held liable for any indirect, incidental, special, or consequential damages arising out of the use of or inability to use our products, website, or services. This includes, but is not limited to, damages related to loss of data, profits, or goodwill, even if we have been advised of the possibility of such damages. Our total liability will not exceed the amount you paid for the specific product or service related to the claim.

8. Changes to Terms
We reserve the right to modify, update, or change these Terms & Conditions at any time. Any changes will be posted on this page, with the date of the last revision updated at the top. By continuing to use our website or services after the changes have been posted, you agree to abide by the revised Terms.

9. Governing Law and Dispute Resolution
These Terms & Conditions will be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law principles. Any disputes arising from these Terms or the use of our services will be resolved exclusively in the appropriate courts in Florida.

10. Contact Information
If you have any questions regarding these Terms & Conditions or need assistance, please contact us at:
Email: [Insert Contact Email]